Troubleshooting

My Vest Edge is getting hot, is this okay?
Your Vest may get a bit warm during use (in a similar manner to mobile phones). Temperatures up to 110°F-115°F are fine. However, it shouldn’t get too hot -...
Tue, 9 Jun, 2020 at 2:33 PM
Resetting the Vest Edge's paired devices list
Although the Vest Edge can stream audio from one connected device at a time, several devices can be paired with it simultaneously. These devices are stored ...
Tue, 9 Jun, 2020 at 2:33 PM
My Vest Edge is stuck and I can't turn it off
As Woojer is a sophisticated software device, it can be stuck and stop responding to the pressing of buttons. While this is extremely unusual, if you experi...
Tue, 9 Jun, 2020 at 2:33 PM
Hard-reset your Vest Edge
If your Vest cannot be turned on or off, or if it doesn't respond to the pressing of buttons, you will need to perform a hard reset. This operation dis...
Mon, 15 Jun, 2020 at 6:09 PM
Can I connect headphones to the Edge USB-C port?
No. The USB-C connection is used only for audio input or for charging your Vest.  
Tue, 9 Jun, 2020 at 2:34 PM
The Vest resets volume and sensation levels
In order to avoid sudden audio or haptics bursts that can be very unpleasant, the volume and sensation levels are reset to their default levels every time...
Tue, 9 Jun, 2020 at 2:34 PM
Everything is connected properly but I feel no haptics, just audio
If your Vest Edge is connected through Bluetooth, make sure it is connected to Woojer Vest Edge Stereo and not to Woojer Hands-Free. Also, since Woojer ...
Sun, 5 Jul, 2020 at 2:28 PM
I can't pair my Vest with a Bluetooth device
If you're having troubles with pairing your Vest with a Bluetooth device, please follow these steps: Make sure your Vest is turned off. Turn the Ves...
Sun, 5 Jul, 2020 at 10:46 AM