Troubleshooting

My Strap Edge is getting hot, is this okay?
Your Strap may get a bit warm during use (in a similar manner to mobile phones). Temperatures up to 110°F-115°F are fine. However, it shouldn’t get too hot ...
Tue, 9 Jun, 2020 at 2:23 PM
Resetting the Strap Edge's paired devices list
Although the Strap Edge can stream audio from one connected device at a time, several devices can be paired with it simultaneously. These devices are stored...
Tue, 9 Jun, 2020 at 2:23 PM
My Strap Edge is stuck and I can't turn it off
As Woojer is a sophisticated software device, it can be stuck and stop responding to the pressing of buttons. While this is extremely unusual, if you experi...
Tue, 9 Jun, 2020 at 3:54 PM
Hard-reset your Strap Edge
If your Strap cannot be turned on or off, or if it doesn't respond to the pressing of buttons, you will need to perform a hard reset. This operation di...
Wed, 24 Jun, 2020 at 12:52 PM
Can I connect headphones to the Edge USB-C port?
No. The USB-C connection is used only for audio input or for charging your Strap.  
Tue, 9 Jun, 2020 at 2:23 PM
The Strap resets volume and sensation levels
In order to avoid sudden audio or haptics bursts that can be very unpleasant, the volume and sensation levels are reset to their default levels every time t...
Tue, 9 Jun, 2020 at 2:24 PM
Everything is connected properly but I feel no haptics, just audio.
If your Strap Edge is connected through Bluetooth, make sure it is connected to Woojer Strap Edge Stereo and not to Woojer Hands-Free. Also: Since Wooje...
Sun, 5 Jul, 2020 at 2:25 PM
I can't pair my Strap with a Bluetooth device
If you're having troubles with pairing your Strap with a Bluetooth device, please follow these steps: Make sure your Strap is turned off. Turn the S...
Sun, 5 Jul, 2020 at 10:55 AM