General

All general questions related to Strap.

I get a '10% low battery' notification via my phone's Bluetooth, although I've fully charged my Strap
Latest smartphones models are now monitoring Bluetooth devices' battery level. In some cases this monitoring is misleading and it doesn't mean the...
Tue, 21 Aug, 2018 at 4:55 PM
Strap's play time (battery)
The Strap's play time depends on type of music and/or chosen game, in combination with the sensation intensity. With extremely high sensation level, to...
Sun, 10 Dec, 2017 at 3:13 PM
How long is my Woojer Strap's battery life?
Strap uses a 3500mAh tier118650 li-ion battery which should last for over 3 years.
Thu, 7 Dec, 2017 at 3:31 PM
My Strap takes a long time to charge. Why is that?
It takes 3 hours for your Strap to charge 90%. At that point the charging LED remains red. With a 1A charger it then takes another 1-2 hours to charge the ...
Thu, 7 Dec, 2017 at 3:21 PM
My Strap is getting hot, is this okay?
Your Strap might get a bit warm during use (in a similar manner to mobile phones). Temperatrures up to 110°F-115°F is fine.  However, it shouldn’t get too ...
Thu, 7 Dec, 2017 at 3:09 PM
My Strap rattles, is this okay?
The Strap is designed to enable you to maximize the sensation for every possible genre or game. As such, at high sensation levels the strap may rattle occa...
Sun, 7 Jan, 2018 at 4:08 PM
My Strap shuts down while charging, why is this happening?
The Strap charging process may be interrupted in the following circumstances: 1. Changes in the charge current.  2. Power spikes. As a precaution, make...
Thu, 7 Dec, 2017 at 3:28 PM
30 Day Money-Back-Guarantee
We want you to be totally psyched by our products. If for any reason, within 30 days of receiving your order, you are unsatisfied with a purchase made on Wo...
Sun, 25 Feb, 2018 at 1:29 PM
Phone support
We offer 24/7 online support via email at support@woojer.com and social media (Facebook and Twitter). All our support reps are real, friendly humans working...
Wed, 28 Feb, 2018 at 3:52 PM