We offer 24/7 online support via email at firstname.lastname@example.org and social media (Facebook and Twitter). All our support reps are real, friendly humans working from our headquarters. We love answering questions, solving problems, and making sure you get the best experience with our products and service!
We currently don't offer a phone support because we believe it wouldn't be possible to provide the same effective assistance over the phone. We decided to keep our support online for a few reasons:
- We can instantly view your comment, review your inquiry and other information so we can troubleshoot effectively.
- It's faster. We can quickly get to the bottom of your questions without putting you on hold.
- Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.